About Us
Why do I have to add my payment information?
Why do I have to add my payment information?
Why do I have to add my payment information?
Adding your payment information helps us ensure that trainers listed on FitnessTrainer are only contacted by clients who are serious about starting sessions. It also allows for seamless processing of payments through our secure and encrypted third-party provider, Braintree, a PayPal Service.
When will I be charged for my session?
Why do I have to add my payment information?
Why do I have to add my payment information?
If you select “pay-as-you-go” at checkout, you’ll be charged after a session takes place. Your trainer will submit a completed session to FitnessTrainer, and you'll receive an email notification with the details of the session and the amount billed. If you select a prepaid package at checkout, you will be charged after speaking to and co
If you select “pay-as-you-go” at checkout, you’ll be charged after a session takes place. Your trainer will submit a completed session to FitnessTrainer, and you'll receive an email notification with the details of the session and the amount billed. If you select a prepaid package at checkout, you will be charged after speaking to and confirming the details with your trainer. This enables your trainer to schedule the pre-paid credits out of your package.
Where do the sessions take place?
Why do I have to add my payment information?
Where do the sessions take place?
Give customers a reason to do business with you. Each trainer lists gyms, parks, other facilities, or their ability to travel to a location of your choosing. If you have a location where you would prefer to train, make sure it is within the trainer's travel radius before signing up or message them to confirm location.
How do I message a trainer?
How do I message a trainer?
Where do the sessions take place?
While searching on FitnessTrainer, if you find a trainer that seems like a good match then simply click the “Message” button on that trainer’s profile. You will be prompted to fill out some details as well as write the content of your initial message. All responses from trainers will come directly back to your email inbox.
Can I take a group session?
How do I message a trainer?
Can I take a group session?
Yes, but most trainers have different rates than the one listed on their profile for group sessions. The best thing to do is to message a trainer with any questions you might have about their rates. If a trainer agrees to a group session and hourly rate change, you will receive an email notifying you of the change. In the event of an inc
Yes, but most trainers have different rates than the one listed on their profile for group sessions. The best thing to do is to message a trainer with any questions you might have about their rates. If a trainer agrees to a group session and hourly rate change, you will receive an email notifying you of the change. In the event of an increase, you must agree to any changes a trainer makes to their hourly rate before a session occurs, which can be done easily through a link included in the notification email message.
Quality & Safety
How do I message a trainer?
Can I take a group session?
We vet each and every coach listed on FitnessTrainer. If trainers don't meet our expectations, we remove them from the community.
Satisfaction Guarantee
If you are not satisfied with your first session, we offer a full refund for that initial session and will set you up with a new trainer
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